Refund and Returns Policy for CheapLimoChicago.com
At CheapLimoChicago.com, we strive to provide the best limo service and ensure your complete satisfaction. If you have any issues with your service or booking, please review our Refund and Returns Policy below. By using our services, you agree to the terms outlined in this policy.
1. Booking and Cancellation Policy
We understand that plans can change. If you need to cancel or modify your booking, please refer to the following:
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Cancellation: You can cancel your reservation up to 24 hours before your scheduled pickup time for a full refund. Cancellations made less than 24 hours before the scheduled time are non-refundable.
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No-Show: If you do not show up at the scheduled time and location, the full booking amount will be charged, and no refund will be issued.
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Flight Delays: If your flight is delayed or rescheduled, please inform us immediately. We monitor flights, and there will be no additional charge for a delay in the case of airport transfers. However, changes or cancellations must still be made according to our cancellation policy.
2. Refund Eligibility
Refunds are issued in the following cases:
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Cancellation within 24 Hours: If you cancel your reservation at least 24 hours in advance, a full refund will be processed.
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Service Issues: If there are issues related to the quality of our service (e.g., cleanliness of the vehicle, professionalism of the chauffeur, etc.), we will investigate the matter and, if applicable, offer a partial or full refund based on the situation.
Refunds will be processed through the same method of payment used for the booking. Please allow up to 7-10 business days for the refund to appear in your account.
3. Non-Refundable Charges
Certain charges are non-refundable, including but not limited to:
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Booking Fees: If applicable, booking fees or service charges are non-refundable once the booking is made.
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Additional Services: Extra charges for additional services (e.g., extra stops, waiting time, special requests) are non-refundable once the service has been provided.
4. Modifications to Your Booking
If you need to modify your booking (such as changing the pickup time or location), please contact us as soon as possible. Modifications made within 24 hours of the scheduled service may be subject to additional charges, depending on availability and the nature of the change.
5. Contacting Us for Refunds
To request a refund or report a service issue, please contact our customer service team at:
Email: Contact@CheapLimoChicago.com
Phone: (312) 221-1418
Please provide your booking details, including your reservation number, date, and a brief description of the issue to help us process your request promptly.
6. Dispute Resolution
In the rare event of a dispute regarding a refund or service issue, we will work directly with you to resolve the matter fairly. If necessary, we will refer to our terms and conditions as a guide to find an appropriate solution. We encourage open communication to resolve any concerns amicably.
7. Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page, and we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically.
Last Updated: July 24, 2025
